Refund policy

Return & Warranty

  1. What is iCantara return policy?

Ans-

  • With each order, we give free returns. There is 30 days period before which you must return the shipment, but the goods must be "mint," "brand new," "unused" so that after they have come back to our shop, we will restock the items again and re-sell them again.
  • Our processing team can check your pieces for any evidence of loss or wear/tear until they have been returned.
  • If we acknowledge your order as "brand-new," "mint," "unworn," then your order will be restored, and we will refund and notify you of the restoration of your order and refund of order.
  •  For Accidental order customer must pay for return fee
  • For Accidental order customer must pay 15% restocking fees.
  1. What is the process for returning an item?

Ans-

  • To request a return, feel free to contact our service team by clicking the 'Contact' button at the bottom of this page or emailing us at support@zagatodesign.com, and then one of our customer service representatives can take good care of you and assist you through the process for your particular destination

- Carefully pack your things in a mailing container

- Print and place the permission slip into the container given to you by our customer service representative. 

- Our customer service representatives would require you to return using the cheapest delivery alternative to a warehouse address given by our customer service representative after your request has been initiated.

- In any scenario, you'll pay the cost of return delivery.

 

 

  1. What duration does it in completion of the return process?

Ans-

  • Keep in mind that depending on the payment process, the funds can take up to three business days to be returned to your credit card or PayPal account. It is, though, normally much easier.
  • Please reach out using the "Contact" option at the bottom section of this page if you've already returned the order and are waiting for a refund, we'll take care of it straight away.
  1. Does iCantara Alcantara iPhone cases, Alcantara car cases, and iPhone accessories come with a warranty?

Ans-

  • Well, indeed! all iCantara cases come with a one-year full warranty, which means that if your item breaks due to a manufacturing error, we'll patch it at no cost for

 

  1. Is it necessary to return the defective item?

Ans-

  • Our customer representatives handle the decision on a case-by-case process. If there is a flaw, we may need it back to examine the problem and keep it from occurring again.
  • Our customer service agent can let you retain or dispose of the pictures/videos if they are sufficient.
  • In any case, please contact us using the Contact button at the bottom of this page if you receive a faulty package, and we will get you a new band as soon as possible!